board registration

Register your board to validate your warranty and enter for a chance to win the in-stock paddle of your choice. Drawing each month of Summer 2019. June, July, and August winners will be announced in our newsletters. Winners will be contacted via email and prizes will ship to US addresses only. 

register here

Warranty policy

We stand behind our products and should any issues arise, we will make it right, guaranteed.

All of our inflatable boards are warranted to the original owner against defects in workmanship for a period of 3 years from the date of purchase.  

Our paddles are warranted against defects in workmanship to the original owner for 1 year.

If the gear is determined to be defective, the gear will be repaired, replaced, or refunded, at our option.

This warranty is limited. Damaged product through wear and tear, misuse, or neglect may be repaired at a nominal charge.


Customer is responsible for shipping board to repair facility.

We will respond within 1-2 business days of receiving your warranty submission.

Please allow 10 business days for repair.

Total turnaround including shipping is typically 15 business days but may be longer.

To keep your board in good condition (and to keep the warranty in place) please click here for the owner’s manual.

we have your back

Warranty and Repair Process

Please email the following 10 items + photos to warranty@halagear.com.

Once it is completed, we will work hard to make everything right and get you on to your next adventure ASAP.

1) Name
2) Phone Number
3) Address
4) City
5) State
6) Zip
7) Country
8) Serial Number
9) Product description – model, year, where purchased, month+year of purchase, etc:
10) Please describe in detail the issue you are having and how it seemed to occur. *

Two photos required: The serial number (1) and the malfunctioning item (2), specifically where the damage has occurred.

All Other Items: A clear photo(s) of the malfunctioning item, specifically where the damage has occurred.