March 24, 2020
How Hala Gear’s Handling COVID-19
The rapidly changing coronavirus (COVID-19) pandemic is a source of uncertainty for all of us. We know you’re concerned and so are we.
At times like this communication is key. I’m writing today to share what we’re doing in response to this public health crisis and to let you know how we’ll continue to provide you with the high level of support and service you’ve come to expect from us at Hala Gear.
The health and safety of our community—our employees, customers, and partners—is our top priority.
Based on the guidance of public health experts, we’ve asked our employees to work remotely and to utilize Hala's flexible leave policy if needed. We are retaining a core group of shipping and receiving employees at our warehouse in Steamboat Springs, Colorado, USA.
Before we went fully remote, we sanitized our entire Headquarters (also located in Steamboat Springs, CO), including our retail store Hala GearSpace (located in Steamboat Springs, CO). Despite reducing our employee movement within our HQ building to zero, we will continue to sanitize our offices on a bi-weekly basis.
Our warehouse employees have sanitized our warehouse and are abiding by a strict and frequent sanitation schedule. These employees are practicing social distancing and are in limited contact with the public. In addition to these efforts, we are staggering some warehouse work shifts so that we can further limit face to face interaction.
Our Amsterdam warehouse is also practicing intense sanitation practices. Thus far, COVID-19 has not impacted the work schedule of Amsterdam warehouse, and we expect only limited shipping delays.
We have canceled all work-related travel throughout the United States and abroad.
Despite our remote (and very clean!) status, Hala Gear is committed to providing Class V service to you all through several technologies we've been building upon for the past year.
Our shipping and customer service departments are maintaining normal working hours: 9:00 AM - 5:00 PM MST. We strongly encourage you to email us at any time, as this is the easiest way for us to communicate with time differences and delays.
During the off-hours, we are available intermittently via Facebook Messenger and Instagram DMs. Feel free to reach out whenever – we would love to help you find a way to get out and paddle during these times of social distancing.
We hope to see you out on the water soon. In the meantime, try to enjoy the simple pleasures of life and our beautiful outdoor spaces.
Forever Grateful for this community,
Peter Hall & crew.